What does responsible gambling mean to us?
For us, responsible gambling means three things. Only adults play: we accept customers aged 18 or over and verify age and identity. Players stay in control: you can limit how much and how long you play, and pause or close your account whenever you want. And help is easy to find: if gambling starts to hurt, you should not have to search for support.
Our features such as Challenges, Tournaments, the Shop and the VIP Club are designed for fun. None of them should ever push you to play longer or spend more than you planned. If they do, use the tools below.
Which tools can you use to stay in control?
Deposit limits
Set the maximum amount you can deposit per day, week or month. Once the limit is reached, further deposits are blocked until the period resets. Lowering a limit takes effect straight away. Raising or removing one only takes effect after a waiting period, so the decision is not made in the heat of the moment.
Loss limits
A loss limit caps how much you can lose over a chosen period, calculated as deposits minus withdrawals. It is useful if you prefer to think in terms of what you are willing to lose rather than what you deposit.
Session reminders and time limits
Reality checks remind you how long you have been playing. A session limit logs you out after a set time. Both help you notice when "five more minutes" has turned into an hour.
Cooling-off period
A short break, from a day up to several weeks. Your account is locked for the whole period and cannot be reopened early. Use it when you want a pause without making a long-term decision.
Self-exclusion
A longer exclusion, usually six months or more. During self-exclusion you cannot log in, deposit or play, and we stop sending you marketing. The exclusion cannot be cancelled early. When it ends, the account does not reopen automatically; you have to contact us, and we may ask questions before reactivating it.
Account closure
If you simply do not want to play with us anymore, ask live chat to close your account. Any remaining balance is paid out to you according to our terms.
You can set many of these tools from your account settings, and our support team can apply any of them for you through live chat. Requests for limits or exclusions are handled as a priority.
What are the warning signs of a gambling problem?
Gambling problems often build up slowly. Ask yourself honestly whether any of these sound familiar:
- You spend more money or time on gambling than you meant to.
- You chase losses, trying to win back money you have lost.
- You borrow money, sell things or miss bills to gamble.
- You feel restless or irritable when you try to cut down.
- You gamble to escape stress, boredom, loneliness or low mood.
- You hide how much you gamble from family or friends.
- Gambling causes arguments or affects your work or studies.
- You think about gambling a lot when you are not playing.
If you recognise one or more of these, it is worth talking to someone. Free, confidential help is available, and you do not have to be in crisis to use it.
What simple habits help you play safely?
- Decide on a budget before you start and treat it as the cost of entertainment.
- Never gamble with money meant for rent, bills, food or debt repayments.
- Set a time limit and take regular breaks.
- Do not gamble when you are upset, stressed, tired or have been drinking.
- Accept losses as part of the game; do not increase stakes to win them back.
- Keep other hobbies and social activities in your week.
- Read bonus terms before you accept an offer, so wagering does not keep you playing longer than planned.
Where can you get free help in the UK?
These organisations offer free and confidential support to anyone affected by gambling, including family and friends:
- GamCare runs the National Gambling Helpline on 0808 8020 133, 24 hours a day, plus live chat and counselling.
- BeGambleAware offers advice, a self-assessment test and routes into free treatment.
- Gamblers Anonymous UK runs peer support meetings across the country and online.
- GAMSTOP is a free national self-exclusion scheme for UK licensed gambling sites.
If you are worried about someone else, these services can help you too. Talking openly and without judgement is often the first step.
How do we protect minors?
Nobody under 18 may open an account or gamble at Cazeus. We check age during verification and close any account that belongs to a minor. Any winnings by underage players are void.
If children use your devices, we recommend parental control software that blocks gambling sites. Keep your login details private and do not save your password on shared devices.
How do bonuses and rewards fit in?
Bonuses, coins, Challenges and VIP levels are optional extras. You can choose "I do not want a Welcome Bonus" at registration, ignore Challenges and never open the Shop, and you will still have full access to the games. If you have set limits or excluded yourself, promotional messages stop. You can also unsubscribe from marketing at any time in your account settings.
What happens after you ask for help?
When you ask for a limit, a break or self-exclusion, we apply it, confirm it to you and respect it for the full period. We will not contact you with offers to tempt you back. If you decide to close your account for good, we do that too.
Taking a step back is a sign of control, not of failure. If you are unsure whether you need a break, take one. You can always talk to our support team or one of the organisations above first.